After making your payment by bank transfer, please inform us by emailing to payment@BigDeal.sg. We will set your order in motion after verifying your payment. 

What if I want to change or cancel my purchase?

You can cancel your purchase and request for full refund before the deal ends by emailing to payment@BigDeal.sg. If the deal has ended, please note that there will be a 10% administrative fee (min $2) on the coupon value. If you want to avoid the administrative charges, you can opt for your refund in BigDeal Credits. However, this policy does not apply to the deal with "No Cancellation" stated on the fine print.

What if I have forgotten to redeem the Coupons?

You can contact us for refund within 30 days after the redemption period has expired. The refund will be in BigDeal credits with a 10% administrative fee (min$2) on the coupon value.

Are there any hidden charges or commitments?

No, not at all. The details, costs and conditions will be spelt out clearly before you make your purchases, there will not be any further commitment.

Why there is additional $1 charged by Paypal?

For security concern, sometimes paypal might temporarily freeze $1 for the verification of your credit card, and will eventually refund to you in 1-2 weeks.

LINKPOINTS AND THE PLUS! PROGRAMME

GENERAL ENQUIRIES

What is LinkPoints? 

LinkPoints is the rewards point you can earn and redeem in the The Plus! Programme. LinkPoints is as good as cash, as it can be used to offset your purchases at participating merchants, or to redeem specially priced items from Plus! Online Rewards and monthly StarBuys.

What is the Plus! Programme about?

The Plus! Programme is an enhanced loyalty programme, created in line with NTUC’s objective to bring more relevant privileges and benefits to union members and customers of NTUC social enterprises. It enriches your life by ‘adding dollars to your wallet’ through discounts and meaningful rewards you can enjoy with LinkPoints, and optimizes your time through fuss-free redemptions, all while you shop.

What are the benefits of the Plus! Programme?

Plus! members can look forward to earning LinkPoints at over 900 merchant outlets and over 30 million Visa merchants worldwide. Members will also enjoy enhanced benefits and privileges at NTUC’s Social Enterprises.

How does the Plus! Programme work?

Earning LinkPoints or Enjoying Privileges:

Present your Plus! card upon payment to earn LinkPoints, or enjoy Plus! privileges at hundreds of participating merchants’ outlets in Singapore.

You will also earn LinkPoints for every coupon purchased on Plus! BigDeal.

If you are holding the NTUC Plus! VISA card or Plus! VISA card, charge your purchase to your VISA card to earn LinkPoints at over 30 million VISA merchants worldwide.

Redemption of Linkpoints:

You can redeem your LinkPoints as cash to offset your purchases from BigDeal Plus!, and at participating Plus! merchants.

You can also redeem your LinkPoints for treats available at Plus! Online Rewards website www.plus.com.sg/onlinerewards, or at the Member’s Services Centre at 

-    NTUC Centre, One Marina Boulevard, or
-    NTUC Club, 1 Pasir Ris Close, Downtown East.

Who can enjoy the Plus! Programme? How can I sign up?

Anyone can enjoy the Plus! Programme and there are so many ways to be a Plus Member! Click here to find out more. 

Where can I check the LinkPoints balance in my Plus! Card?

You can check your LinkPoints balance via:

-    www.plus.com.sg
-    Customer service hotline at 6213 8008 (NTUC and nEbO Members) or 6223 5225 (others)
-    SMS: LINKPOINTS space <NRIC or FIN no> to 9747 6868
-    Plus! iPhone App

EARNING LINKPOINTS ON PLUS! BIGDEAL

When and for what purchases will LinkPoints be issued?

LinkPoints will be issued for all purchases you make on BigDeal within 2 weeks after the deal is closed. 

What is the rate of LinkPoints issued to Plus! Card Members?

If you are a NTUC Member:

-  You will earn 2 LinkPoints for every $1 spent.

-  Using your NTUC Plus! Visa Credit Card for payment, you will earn 3 LinkPoints for every $1 spent.

-  Using your NTUC Plus! Visa Debit Card for payment, you will earn 2.5 LinkPoints for every $1 spent.

If you are non-NTUC Member:

-  You will earn 1 LinkPoint for every $1 spent.

-  Using your Plus! Visa Credit Card, you will earn 2 LinkPoints for every $1 spent.

-  Using your Plus! Visa Debit Card, you will earn 1.5 LinkPoints for every $1 spent.

In addition, if you choose to pay by eNETS with your NTUC Plus! Visa or Plus! Visa Credit/Debit Card, you will earn an extra LinkPoint for every $1 spent.

What if I am not a Plus! Member? What will happen to the LinkPoints I’ve earned? 

If you are not a Plus! Member, you can’t cannot enjoy the LinkPoints you earn from your purchases on Plus! BigDeal and it will be forfeited. So to ensure that you do not miss out on any benefits, sign up to be a Plus! Member now!

How soon will the LinkPoints be credited to my account?

Please allow us 7 working days (after the deal is ended) for LinkPoints to be credited into your account. For the additional LinkPoint earned by using eNETS with your NTUC Plus! Visa or Plus! Visa credit/debit card, please allow us 1 month to credit into your account.



USING LINKPOINTS FOR REDEMPTION ON PLUS! BIGDEAL

What is the redemption value of 1 LinkPoint?

150 LinkPoints is equivalent to $1. For example, a coupon which costs $16 can be redeemed with 2,400 LinkPoints.

Can I accumulate my LinkPoints and use them elsewhere, e.g. FairPrice?

Yes you may use your LinkPoints to redeem rewards or to offset your purchases at any Plus! Merchant outlets.

I have stopped being a Plus! Member; can I still redeem my LinkPoints?

You can still redeem your LinkPoints before they expire and before the termination of your NTUC Plus! Card.

REFUNDS

For refunds of purchases with LinkPoints awarded, will you deduct the LinkPoints issued?

Yes, the LinkPoints issued will be deducted from your account upon refund.

If I would like to refund a coupon redeemed with LinkPoints, will you refund me in cash or LinkPoints?
We will refund you according to what you have paid for the coupon. Please note that there will be a 10% administrative fee (min $2) on the coupon value for the refund.

General FAQ

How does Plus! BigDeal manage to get these great discounts?

The concept is quite simple: buying power in numbers. Morebuyers means greater savings! Local merchants in Singapore are happy to offer these discounts if there is a minimum number of customer buying.

What does it mean when the deal is activated?

It means that everyone who has clicked “Buy” can enjoy the deal since the minimum number of buyers required to trigger the deal has been reached.

What happens if there is not enough people signingup for a deal?

You can monitor the number of buyers for the deal on our homepage. If there were not enough people signing up, the deal would not beactivated and no one would be charged. If more buyers are needed, you can invite your friends to buy using Facebook, Twitter or email.

I don't want to miss the deal. How do I make sureit is activated?

All our deals are time-sensitive and require a minimumnumber of people to sign up before it can be activated. Click on “Buy” beforethe deal ends and go through the quick and secured payment process. Your deal will only be activated if there are enough people signing up, so spread the word to yourfriends to ensure the deal is on!

What happens after I have authorised my payment?

Once the deal ends and is activated, you will receive anemail confirming that your credit card or PayPal account has been charged. An e-Couponwill be sent to your Plus! BigDeal Account for printing after payment isreceived. If the minimum number of sign-up is not reached, the deal will be cancelled and you will not be charged.

I have bought a deal, how do I redeem or use it?

Depending on the redemption mode of each deal, we willeither mail you the physical coupon/product, or place an e-Coupon on yourBigDeal Account for you to print and redeem the service. Simply follow theredemption instructions on our confirmation letter and enjoy your purchase!

When can I use my Coupon?

You can be assured that we at Plus! BigDeal will always negotiatedeals with the least restriction for you. However to be sure, please check theredemption terms on your Coupon for any usage restriction imposed by themerchant and service provider (e.g. certain Coupon can only be used on certain dayor time).

You do not need to use the Coupon on the day you purchasethe deal, you just have to make sure you use it before the redemption period isover!

Can I combine my Coupon with other offers orspecials?

No, unless it is otherwise indicated.

Do I need to use the full value of my Coupon at onego?

Yes, you will need to use the full value of your coupon atone go. There will not be any stored-credit or cash-back for any portion of the coupon value that you did not use.

What if the merchant or service provider for myCoupon has closed down?

In any unforeseen and unfortunate circumstances that makeit impossible for you to redeem your Coupon, we will give you a full refund. We will back up every deal that we have sold.

How can I feature my business on Plus! BigDeal?

Click here if you want to feature your business on Plus! BigDeal. We are also looking for cool and trendy spots in Singapore, so recommend your favourite places to support@BigDeal.sg